We accept all major credit cards, checks, and money orders. Orders may be placed by phone or online.
Mini HorseFeathers may cancel any order if the item has been discontinued; we will notify the customer and issue credit as a result of this unforeseen circumstance. We are not responsible for errors or omissions on the website.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Returns may be subject to a restocking fee.
Customized items may not be returned. We take great pride in the careful handmade products which are manufactured with the custom features you have specified at the time of your order; due to these careful details which make the products uniquely yours we cannot accept returns.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
*PLEASE NOTE* Items must be in NEW condition and in their original packaging. Used, abused or broken after use items will not be accepted.
International Sales Policy
We do not have an export department and therefore cannot take responsibility for lost, stolen of confiscated packages shipped outside of the United States postal system.
Special Note About Shipping to Canada: Shipping across the border to Canada is not always as seamless as it once was. Orders are sent through the U.S. Postal service, which does not guarantee delivery times. Although the USPS lists delivery times as 6 to 10 business days, due to customs and Canadian Post delays, orders can take two to six weeks (in extreme cases) for delivery. Although we cannot predict how long it will take to receive your order, we do send you an email when your package is mailed out. All of that said, in nearly two decades of mailing packages to Canada, every one has eventually made it to their destinations. It may take a while, but our postal systems have always come through.
If you are shipping to an address outside of the United States, by placing an order, you agree that:
You (the purchaser) guarantee that the material being purchased is not on a restricted list within your country. Check with your Ministry of Agriculture or Customs Departments. Import rules are changing regularly and we cannot possibly keep track of all of them. So check your country's import regulations before placing your order with us.
You have obtained all necessary documentation to allow entry into your country. We cannot provide phytosanitary certificates or any other documentation that might be required by your government.
We package and label your parcel clearly with content and value information on the customs tag so as to avoid customs intervention. However, we cannot guarantee that customs for your country will not open your package and determine that extra charges are due, or perhaps even confiscate the order. These risks are the sole responsibility of you, the purchaser. We are not responsible for loss, additional tariffs, taxes, or customs charges that may apply.
You assume responsibility for your package once it enters the mail stream and will not hold Mini HorseFeathers responsible for the shipment once it leaves our farm.
NO REFUNDS FOR LOST OR CONFISCATED PACKAGES.
We are a very small organization and do not have the necessary resources to maintain an export department. Due to the increased difficulty sending seeds internationally, we are currently only shipping to certain countries. If your country is not listed in our shipping system, we apologize and recommend that you use a larger company set up to export seeds.
If your country is listed within our shipping system, you are still ultimately responsible for being the importer and agree to the following.
Payments are in $US. Credit cards will automatically perform the necessary conversion. If you choose to place a mail order, please use an international money order payable in $US.
Shipping is based on U.S. Postal Service International Mail.
By placing an order, you agree to and accept our general terms of sale as well as to the international shipping policy.
Minihorse Feathers Specialty Tack & Supply LLC is very pleased to offer products to many countries. Please note that we ship to your address; any taxes or customs declarations are the responsibility of the customer.
Mini HorseFeathers Specialty Tack & Supply, LLC will never sell e-mail or personal information to any source. Your information and security is important to us. If there are any concerns we will alert you immediately.